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I.T Technician

IT support technicians help to find and correct software and hardware problems for computer users. This role would suit someone with an interest in computers and a wide knowledge or operating 
systems. You would need to be able to explain problems and solutions in non-technical terms.

What would I do?

  • Talking to clients to understand details of faults

  • Working out reasons for faults and explaining these to the client

  • Fixing equipment, including printers and scanners

  • Setting up new equipment

  • Upgrading existing systems

  • Testing and servicing equipment

  • Recording problems and their solutions for future reference

  • Training clients on new systems and software applications​

Possible duties:

  • Thorough knowledge of operating systems, networking, hardware and software

  • Excellent problem solving skills

  • Ability to explain problems and solutions clearly to non-technical users

  • Ability to prioritise, work under pressure and meet deadlines

  • A patient and methodical approach

  • Ability to work alone or as part of a team

  • An awareness of health and safety​

Skills needed

You would usually work 37-40 hours per week. Some jobs may involve being called on and doing shift work including weekends. This role is office based but may include visiting other departments in your company. You may need to travel to external clients or to different locations if you department supports several sites.

What to expect


  • Starting salaries are between £18,000 and £22,000 a year

  • Experienced technicians can earn up to £30,000 a year

  • Senior staff with management responsibilities can earn over £30,000 a year​

Possible routes

  • Apprenticeship

  • Good knowledge of computer systems

  • ICT Systems Support - PC Maintenance Lvl 1

  • Cerficiate/Diploma in ICT Systems Support Lvl 2

  • Certificate in ICT Systems and Principles Lvl 2

  • Diploma in ICT Professional Competence Lvl 2​



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